DUNSHAUGHLIN FIRE SERVICE

999 / 112 calls for Meath and Laois fire services are routed into the Dublin Fire Brigade control centre from your telephone company. The control room is located in the headquarters of the central fire station located in Tara street in Dublin. The control room is a newly opened three storey air conditioned purpose built building.

It houses offices for the controllers and staff of the computer aided mobilization project (C.A.M.P.) personnel and of course the control room and sub areas itself. The call takers log the call onto a computer system, the address of the call taker is pinpointed and the resources are matched to the call and the appropriate appliances are dispatched.

Three call takers take the 999 calls and dispatch appliances while the radio operator updates the status of each vehicle and keeps a track on the location of resources that have been deployed. The Sub-Officer who is one of the three call takers is in charge of the running of the control room. In excess of 133,000 fire and ambulance calls are logged on the system annually.

Each fire brigade controller has three computers one of which is generally used to take calls and one being used for searching of miscellaneous information. Both these computers however are interlinked and can carry out each others functions. The computers are on desks and it is planned that a built in system will be constructed once a satisfactory layout has been agreed.

Operators also have a touch screen computer which has a number of communication functions. It allows the operator to take the call, dial out, operate the radio and communicate with crews out on the road as well as operating backup alerting systems and various other functions.

Within 10/15 seconds of the call being received Dunshaughlin will be bleeped. At this stage each Fireman will get a bleep on his pocket alerter and he has to get to the Fire Station as quickly as possible.

By the time he arrives at the Station the details of the call will have come in on the printer in duplicate. One copy of the printout will be brought in the appliance to the fire, this gives the directions and a phone number and any information given by the caller.

 

Our Mobilisation Process and Procedure

Dublin control room

Within 10/15 seconds of the call being received Dunshaughlin will be bleeped. At this stage each Fireman will get a bleep on his pocket alerter and he has to get to the Fire Station as quickly as possible.

Control room

Action gallery & mobilisation procedure